Pozíció részletek

German Service Desk Analyst L1

Informatikai Diákmunka, szakmai gyakorlatMaximum 1 év tapasztalat2-3 év tapasztalat angolnémet
Our partner is an IT services, consulting and business solutions provider. They give you access to different worlds, cultures, tasks, business areas and people. It is a colorful place where you can experience various challenges that help you progress as a professional and as a human being.
·Troubleshoot IT related issues (e.g. password reset, perform user account unlocks)
·Handle customer requests and the tickets throughout their life cycle
·Ensure that all relevant information is captured
·Provide remote support through different channels such as telephone, email, or chat
·Support our top customers using your specific language skills
·Learns and implements new technologies, tools, processes and policies
·Actively participates and shares ideas in team meetings
·Attends all training sessions as per the Training Plan

·A high school diploma
·Speak English on a communication level (for interviews, trainings, and internal communication)
·Speak German on a business level (working/support language)
·Ability to interact with customers and provide solutions

·Relevant experience in Service Desk, Help Desk or Customer Support roles
·Basic Windows, Office 365, and Network troubleshooting skills

We offer
·Pleasant work atmosphere: relax rooms, cafeterias, kitchens and terraces
·24 hours free gym facilities
·Career growth opportunities: 70%+ of leadership roles fulfilled by internal promotions
·Work-life balance: Home office opportunities
·Learning opportunities: internal learning programs, LinkedIn learning, Udemy and others…
Jelentkezésedet várjuk az B30 standon!